Delivery policies

Order processing We generally process orders within 1–2 business days of receiving them. Once the shipment has been dispatched, you will receive an email with the tracking number. If you do not receive a shipping notification within 7 business days, please contact us at plavkalhotky@seznam.cz and we will be happy to look into it.

Delivery time Goods are shipped from our international supplier, so delivery usually takes between 5–8 business days—in most cases, however, the shipment arrives sooner. Please bear in mind that transportation or customs clearance may occasionally cause delays beyond our control. If you have not received your order after 4 weeks, please contact us at plavkalhotky@seznam.cz and include your order number. We will contact the supplier, investigate the situation, and take care of resolving it.

Damaged or lost shipment We recommend checking the condition of the package immediately upon receipt. If the shipment arrives damaged or does not arrive during transport, please contact us at plavkalhotky@seznam.cz . We will track the shipment with the carrier and resolve the matter for you—either by delivering a replacement or issuing a refund.

Thank you for your trust and patience. We truly appreciate it.