Refund Policy

We offer a 14-day money-back guarantee from the date the shipment is delivered.

Return conditions:

The costume must be returned in its original condition — unused and including the original packaging and all accessories. The shipment must include a printed proof of purchase.

The customer is responsible for the return shipping costs! Shipments sent without prior approval will not be accepted.

Return process:

After receiving the shipment, we will inspect it within 5 business days and inform you of the result. If approved, the amount will be refunded using the original payment method within 10 business days.

To initiate the return process, contact us in writing at: plavkalhotky@seznam.cz